In the past, we like to use such a standard anti-virus software, and that is the strength of its antivirus capability, if the weak capacity of anti-virus, the virus because users could suffer the loss of the intrusion, but now it seems that such a judge Standard is not comprehensive, because antivirus software, sometimes calling a stag a horse, may also be the correct file when the virus killed if the manslaughter because the resulting loss of customers, whether the antivirus software should also bear corresponding responsibilities?

 

7 am, some of the rising use Helper Kaka and OutlookExpress users found that the updated virus database Rising, not to collect mail, in addition, some users have also taken place in Cookie loss, a foreign trade company’s staff told reporters that he OE lost all mail, including the Inbox, Outbox, and other mail, mail and which contains all the customer’s orders.

 

The event is the Rising of manslaughter, but through such an event, I noted that the anti-virus software seems to be possible “to kill leak” and “manslaughter” two kinds of problems, led to the manslaughter of the problem may be much more serious. As a result, regardless of leakage and the killing of manslaughter, will be antivirus software to the social responsibility of the air waves, said antivirus software caused damage to the user, it is bound to bear the consequences, as well as liability.

 

It seems to me that Simon’s principal responsibility is to issue a clear understanding of the objective, honest users to say so, this important than anything else. According to the authorities estimate that users may reach the victims of a huge number, and the Rising of the fact that only 400 public figures, appears to be rising because they are afraid to make big things, the impact is not good, it is “easy way out.” But a lot of time to avoid blindly, or even hide the deception will lead to more questions, Sanlu incident is a lesson.

 

Second, the Rising should have the courage to take responsibility in the user received a response after the first time should be made contingency plans to minimize loss. Some foreign public relations crisis on the basis of experience, this time the most important task is to take responsibility, using various channels to deliver early warning to prevent the expansion of the problem and avoid greater losses caused by the user to immediately start the emergency plan in order to make up for the loss of customers. Rising from the morning of the user received a response to the 15 o’clock in the afternoon confirmed that the service seems to be the speed of response remains to be improved, but this period may continue to have trouble users, and its loss is continuing.

 

Third, the user’s mail had been mistakenly deleted, Rising should undertake corresponding economic liability. At present, there have been news to disclose the company could face rising class action suits, indicating the incident to the manslaughter of users is not a small loss. Although the lawyers have said that because of the loss difficult to quantify, hard rights, but this incident will not affect the Rising of the rights and the weakening of the difficult, if not afford the rising economic liability, and that it faces another problem will be Is the loss of customers. Otherwise, it is entirely possible for the resultant anti-virus software on security issues “have nothing to fear”, up to apologize to settle the matter, and not committed to the improvement of products and services.

 

From the above we can see that the antivirus software’s “social responsibility” is far from being as simple as we thought, you can say that from this incident, see Rising in the services and products, there are some flaws, but this is only an outward look of . Antivirus software may be missing or killed manslaughter, so users can be brought about by the loss. But the trouble is not all bad, must face the problem of rising, as a lesson and effectively improve product quality and service levels in order to please the user, or else face the challenge will no longer be the user’s rights, but the market And the loss of customers away.